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Passenger Bill of Rights

All you need to know right here

CLIA 

Established in 1975, Cruise Lines International Association (CLIA) is the world’s largest cruise industry trade association, providing a unified voice and leading authority of the global cruise community.
CLIA supports policies and practices that foster a safe, secure, healthy and sustainable cruise ship environment and is dedicated to promoting the cruise travel experience.
The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. 

To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights.
MSC CRUISES IS A MEMBER OF THE CRUISE LINES INTERNATIONAL ASSOCIATION.

Cruise Industry Passenger Bill of Rights

 

DISEMBARKATION

The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Master’s concern for passenger safety and security and customs and immigration requirements of the port.

MEDICAL ASSISTANCE

The right to have available on board ships operating beyond rivers or coastal waters full-time, professional emergency medical attention, as needed until shore side medical care becomes available.

EMERGENCY PROCEDURES

The right to a ship crew that is properly trained in emergency and evacuation procedures.

TRANSPORTATION

The right to transportation to the ship’s scheduled port of disembarkation or the passenger’s home city in the event a cruise is terminated early due to mechanical failures.

TOLL-FREE CONTACT NUMBER

The right to have included on each cruise line’s website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations.**

** Where available and feasible for all countries in a region with access to the website.

REFUNDS

The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures.

ITINERARY UPDATES

The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures.

EMERGENCY POWER SOURCE

The right to an emergency power source in the case of a main generator failure.

LODGING

The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.

BILL OF RIGHTS

The right to have this Cruise Industry Passenger Bill of Rights published on each line’s website.

Cruising South Africa is a member of the above associations.

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Cruising SA (Pty) Ltd, Dreamweaver Holidays (Pty) Ltd and Touring SA are divisions of Dreamweaver Holdings (Pty) Ltd.
Dreamweaver Holdings (Pty) Ltd is a registered company in the Republic of South Africa, United Kingdom and the Philippines.

Head Office:  33 The Crescent, Hillary, Durban 4094. The Republic of South Africa.  Tel: +27 31 463 1681  Fax: +27 86 609 3778
Asian Office: Barangay Road, Upper Pasil, Santander, CEBU 6026. The Republic of the Philippine Islands.  Tel & Fax: +63 32 480 9037
Our emergency Cell number for our vehicle controller:  072 874 0859

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N.B. The views and content displayed on this site belong to the person/party who submitted them, and Dreamweaver Holdings (Pty) Ltd. holds itself blameless for any inappropriate content or copyright infringement made by a member. As the cruise industry is constantly changing, all cruising quotes and cruising information supplied by us are subject to the final confirmation, upon the client’s final payment to the cruise company concerned. We do not accept any responsibility for any incorrect information given. E &OE. We operate as agents for our own account and offer our own specials over and above those of the various cruise companies whose products we sell.

SO… What are you waiting for? Why not join us on a sea cruise?

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