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TRAVEL DOCUMENTS AND VISAS

All the info you need to know before you go!

TRAVEL DOCUMENTS AND VISAS

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It is the sole responsibility of the Guest to identify and obtain all required travel documents for the entire cruise vacation and have them available when necessary. Please check with your travel agent, government agency, Embassy or Consulate to ensure that you have all the proper documentation to board the ship and enter each of the countries on your cruise. Guests without proper traveling documentation will be denied boarding.
Travel restrictions for each destination country may vary according to a Guest’s citizenship. No refunds will be given to individuals who fail to bring proper documentation.

1. CRUISE TICKETS

Provided that MSC has received full payment of the applicable Package Price, MSC will send the Cruise Tickets to you at least 14 (fourteen) days before the Departure Date. The Cruise Tickets contain all necessary tickets for your Cruise and any Additional Services which you have booked, which will set out the applicable dates of your Cruise and Additional Services.

If you are making use of our shuttle service, please do NOT tear or remove any of your documents. 
We operate a registration desk located at the Mugg and Bean at King Shaka Airport and there we will tag your bags for you.

Please make sure that you check the following before you leave home:
1. Your passport is valid
2. Your children all have passports and unabridged birth certificates.
3. You have complied with all home affairs regulations for travel.
4. Your cruise tickets printed out on SINGLE side please! VERY IMPORTANT!

2. VISA - MOCAMBIQUE

All passengers travelling to Mozambique must hold a fully valid passport, the expiry date of which should be at least 6 months after the return date.

In addition, all passengers, except SADC (Southern African Development Community) passport holders who are exempt, can visit Mozambique either with a pre-issued Visa (that can be requested to any Mozambique Embassy/Consulate; please expect minimum 5 working days to obtain) or by purchasing a VISA for Mozambique on board the ship, from Mozambican Immigration Officers.

The cost of such VISA is USD 50.00 per person (adults and children). The ship will collect the cost directly from passengers, dispatching all needed paperworks directly with Local Immigration Authorities.

3. VISA - Schengen Area Ports

Please refer to your cruise itinerary. For cruises completely within Schengen area, valid passport or ID card required for European Community passengers. All other passenger’s nationalities are required passport and/or Single Entry Schengen Visa.

For cruises including one or more non Schengen ports, passport and Multiple Entry Visa required unless differently sequenced. Please refer our Contact Center for further information

4. VISA - SOUTH AFRICA

Passengers must hold a valid passport with 6 months residual validity. Please check with any South African Embassy/Consulate if Visa prior to arrival needed according to your nationality

If you are traveling from/to South Africa with children under 18 years of age, please note that new regulations have recently been introduced. For details, please refer to the following website: South Africa Home Affairs

For each child, parents must carry an unabridged birth certificate (English/bilingual) issued by an authorized office or agency.
Please contact your nearest South African Embassy or Consulate to have your certificate(s) validated for travel.
Please note that these regulations apply to travelers from all nationalities, including South African passport holders.

5. VISA - UNITED STATES OF AMERICA

International travelers who are seeking to travel to the United States are now subject to enhanced security requirements therefore missing information or impossibility to show any requested document required, might cause boarding denial. All eligible travelers who wish to travel to the U.S.A. by air or sea have to fulfill all required documents with appropriate Visas or ESTA. Travelers eligible to travel under the Visa Waiver Program (VWP) must obtain an electronic travel authorization prior to boarding a carrier (ESTA).

The residual validity of ESTA must be checked carefully (valid for 2 years from issuance). In the case of passport renewal or duplication, a new ESTA is required. In all cases, a printed copy of the approved ESTA application or valid US Visa must be presented upon check-in prior to boarding the vessel to enable personnel to faster processing and avoid requests of proof. To check which countries participate in the VWP and for any further information, please visit the website.
All other passengers are kindly required to check with the relevant Embassy or Consulate.

Beginning January 21st, 2016, the U.S. Government enforced restrictions for ESTA and Visa applicants, who have visited Iran, Iraq, Sudan, Syria after March 2011.
Travelers are kindly reminded to check any update and the release of any official notes on the following USA Department of State.

6. VISA - UNITED KINGDOM

European Community passengers can use own passport or valid equivalent document. French ID cards with automatic extension are considered valid only inside the EU , in case of cruise calling other than EU ports, passport or new ID card required. Please consult our contact center should you require further information.

 

Passengers from other countries are kindly required to verify with UKBA (United Kingdom Border Agency) if eligible to travel in transit under the Visa Waiver Program or if need to be provided of UK Visa prior to embarkation. In absence of visa prior to embarkation, visit in transit or stay onboard ship during a UK port of call  without going ashore is not authorized and guests have to disembark the previous port.

The concession of Visa upon arrival for the selected nationalities is valid only in case of transit within 24 hours. In case of two or more consecutive UK ports, Visa prior to embarkation is mandatorily required.

7. EMBARKATION

Embarkation begins at the check-in time shown on your cruise ticket. Check-in closes 2 hours before the ship is due to depart in all embarkation ports. Before arriving at the port, please ensure that all personal details shown on the embarkation form in your e-ticket are checked and correct. You will be required to show your embarkation form before boarding.

AT THE TERMINAL

1. Deliver your luggage to the designated staff, who will then have it sent directly to your cabin. All bags must be labelled beforehand with your name and surname, the name of the ship, the cabin number and the date and port of departure.

2. Go to the embarkation area with all personal travel documents required for the cruise, and show staff the embarkation form on your cruise ticket or via the MSC for Me app (if available). Collect your Cruise Card and MSC wrist band (if available). Guests of the MSC Yacht Club will find an exclusive Check-In area and will be assisted with their luggage by the butler team at the terminal, who will escort them to the dedicated line for priority Check-In. On request, the butler will also unpack guests’ suitcases.

3. Proceed to the security control. Please note that staff may search you and/or your luggage and confiscate any articles that could represent a safety risk.

4. Board the ship where staff will take your security picture, if you have not already done so via the MSC for Me app or web check-in (if available). Then proceed to your cabin.

On Board

5. Go to your cabin. Your Cruise card will serve as your cabin key, this magnetic card can also be used to pay for products and services onboard. For MSC Yacht Club Guests, it is also used to access the MSC Yacht Club area. If your cabin is not yet ready, you may begin your onboard purchases in the bars and restaurants by providing crew with your cabin number and full name

6. Activate your Cruise Card for onboard purchases. (See the Onboard Payment section below for further information on how to do this.)

7. Take part in the obligatory safety drill.

8. Don’t miss the MSC Cruise Guide, an important presentation where we will tell you all you need to know in order to live your cruise to the full. The embarkation process might differ for MSC Seaside and MSC Divina.

 

8. MSC TRAVEL INSURANCE

12.1 The Insurance Policy wording and the schedule is the legal contract between MSC Cruises S. A. and The Hollard Insurance Company, an authorized f inancial services provider (17698). The benefits of the policy are extended to you (the insured Passenger under the age of 86 years). The Insurance Policy will be attached to the Booking Confirmation.

 

12.2 You confirm that  you  have  read  and understand the policy wording and refer specifically to the terms, conditions, limitations and  exclusions  of cover.  Please call 0861HLLRDT (0861455738) should you need to discuss the cover provided.

 

12.3 Should you for any reason be regarded by The Hollard Insurance Company to be uninsurable, or insurable with a special deductible or proviso, this shall not constitute a breach of these conditions by MSC and is a matter to be resolved between you and the insurer. If you are unable to resolve the matter, MSC shall be entitled to require that you at your own cost obtain alternative and suitable insurance cover.

 

12.4 INSURANCE BENEFITS

BENEFITS

7 Days or Less

8 Days or more and International Cruises

1. Medical expenses outside the borders of South Africa  Refer to below  Refer to below

Serious illness or injury: Not pre-existing

R 750 000

R 5 000 000

Serious illness or injury: Pre- existing condition requiring inpatient treatment of 48 hours or more

R 500 000

R 500 000

Evacuation / Repatriation arranged by us

Real Expense

Real Expense

Burial or Cremation arranged by us

Real Expense

Dental or Optical: Illness

Nil

R 5 000

Follow up treatment in South Africa (30 days after return)

Nil

Nil

Medical Excess

R 500

R 500

2. Personal Accident: Death/ Permanent Disablement

R 50 000

R 50 000

Personal Accident: Broken Bones 70 yrs+

R 10 000

R 50 000

3. Cancellation or Curtailment:

Refer to below

Refer to below

Serious Illness/serious injury or death (not pre-ex)

R 10 000

R 15 000

Delay in departure of ship of 12 hours or more

R 10 000

R 15 000

Being made redundant

R 10 000

R 15 000

Accidental damage, burglary flooding or fire to your home (R10 000 loss)

R 10 000

R 15 000

Your compulsory quarantine

R 10 000

R 15 000

Terrorist incident 14 days before trip

R 10 000

R 15 000

Pre-existing medical conditions

R 5 000

R 7 500

Complications of pregnancy

R 5 000

R 7 500

Excess

R 500

R 500

4. Personal Baggage

Up to R 10 000

Up to R 15 000

Any one article/pair/set of articles

R 1 500

R 1 500

Sunglasses/Prescription glasses/cell phones/ipad/ipod

R 1 000

R 1 000

Loss, damage or theft from beach/pool-side

R 1 000

R 1 000

Laptop, palmtop or computer

R 5 000

R 5 000

Cash and/or Travel Documents

R 750

R 1 500

Baggage Delay on ship 6hrs+

R 1 500

R 1 500

Excess  R 500 R 500

5. Delay

Refer to below

Refer to below

Delay in departure of ship of 6 hours or more  R 1 400 for every 24 hours, maximum
R 2 800
 R 1 400 for every 24 hours, maximum
R 2 800 

6. Missed Cruises (late arrival of incoming flight resulting in a missed cruise): 4 Hours connecting allowed

R 5 000

R 10 000

7. Personal Liability – Excess R1000

R 500 000

R 2 000 000

8. Hijack Public Conveyance – 12hrs+

R 5 000

R 5 000

9. Carrier Accumulation Limit:

R 750 000

R 5 000 000

 

12.4.1 In the event of conflict between the content of this Schedule of Benefits and the Insurance Policy, the interpretation of the Insurance Policy will take precedence.

12.4.2  MSC is entitled (but not obliged) to refuse to allow you  on board a Cruise unless you have the insurance cover or alternative cover referred to above.

12.5 Travel insurance referred to in clause 8.1. 5 and 12.1 is not applicable to the World Cruise but it is recommended that you obtain your own travel insurance.

9.
10.

Cruising South Africa is a member of the above associations.

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Cruising SA (Pty) Ltd, Dreamweaver Holidays (Pty) Ltd and Touring SA are divisions of Dreamweaver Holdings (Pty) Ltd.
Dreamweaver Holdings (Pty) Ltd is a registered company in the Republic of South Africa, United Kingdom and the Philippines.

Head Office:  33 The Crescent, Hillary, Durban 4094. The Republic of South Africa.  Tel: +27 31 463 1681  Fax: +27 86 609 3778
Asian Office: Barangay Road, Upper Pasil, Santander, CEBU 6026. The Republic of the Philippine Islands.  Tel & Fax: +63 32 480 9037
Our emergency Cell number for our vehicle controller:  072 874 0859

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N.B. The views and content displayed on this site belong to the person/party who submitted them, and Dreamweaver Holdings (Pty) Ltd. holds itself blameless for any inappropriate content or copyright infringement made by a member. As the cruise industry is constantly changing, all cruising quotes and cruising information supplied by us are subject to the final confirmation, upon the client’s final payment to the cruise company concerned. We do not accept any responsibility for any incorrect information given. E &OE. We operate as agents for our own account and offer our own specials over and above those of the various cruise companies whose products we sell.

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