Canal Boating with Confidence during the pandemic

In these uncertain times, you want to know that you’ll be safe, your money is safe, and that, if Covid-19 should disrupt your holiday plans, you have the flexibility to amend them or receive a full refund. Our new, three-point ‘Go Boating with Confidence Policy’ provides all these reassurances. So, why not secure your ideal holiday now, while there’s still availability, and give yourself something wonderful to look forward to. Then relax in the knowledge that we’ve got you covered. Who’s on board?

Useful links to other Canal Boat Charter pages

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Cash Refund Guarantee

For ALL bookings made by the 1st December 2020.

You can change your booking free of charge, accept a refund credit note or receive a full cash refund, right up to the day of your departure, if you have to cancel your trip due to any of the Covid-19 related reasons outlined below.

Covid Safety Charter

Le Boat, and we, take the safety of our customers and colleagues very seriously and have carefully reviewed and adapted the procedures at their bases to enhance their cleaning protocols and to ensure they can operate in accordance with social distancing and safety guidelines.

Financial Confidence

Not only do Le Boat have over 50 years’ of boat charter experience with more boats and bases than any other company, they are also part of Travelopia, the world’s largest collection of specialist travel brands. This makes them, by far, one of the most financially stable boat charter companies in the world.

Make sure that you are Covid-19 compliant

Le Boat’s cash refund guarantee applies if your future booking is affected by any of the following Covid-19 related reasons:

They have confirmed that they are unable to operate your holiday as local government restrictions prevent us from doing so.
A border closure prevents you from leaving your home country or reaching your destination country.
Your home government, or the government of your destination country has imposed covid-19 related restrictions on movement and travel, which apply to you or members of your party and prevent you from traveling.
The government of your destination country, instructs you not to mix with any members of the party with whom you planned to travel with.
A member of your party displays symptoms of coronavirus or flu in the month prior to your departure (see below question ‘What should I do if I, or a member of my party, feels unwell PRIOR to my holiday?’)
You are instructed by the authorities to self-quarantine after your return to your home country.

Please note: For any of the above restrictions to apply, they must be confirmed to still be in place on your date of departure. If restrictions are in place with no definitive end date, to claim a refund or make a free-of-charge amendment to your booking, your departure date must be less than 4 weeks away, otherwise, their standard amendment fees, terms, and conditions will apply.

Canal Boating with Confidence - Have a braai on your canal boat

What precautions is Le Boat taking to prevent Corona Virus on my holiday?

We take the safety of our customers and colleagues very seriously and we have carefully reviewed and adapted the procedures at our bases to ensure we can operate in accordance with strict social distancing and safety guidelines. We have also enhanced our cleaning protocols to ensure our bases are cleaned more regularly and that our boats are thoroughly disinfected between each use. We call this our Covid Safety Charter. For more details about everything we are doing in respect of safety and to prevent the spread of coronavirus, visit our Covid Safety Charter page.

Is now a really good time to go on holiday?

Le Boat are delighted to finally say ‘YES’ to this question. All of their bases are now open and they are so pleased to give our customers the opportunity to enjoy some much-needed time away – to explore the great outdoors once more and spend some quality time together with friends and family, who they may not have seen for some time. And a boating holiday makes for the perfect post-lockdown escape.

Will the holiday I have booked be delayed?

Le Boat are constantly monitoring government advice and restrictions on movement and travel, both here and in each of our destinations. However, all of their cruising regions are now open so they do not foresee any future need to delay departures. If anything changes in this regard, bookings that are directly affected by base closures will be subject to their Go Boating with Confidence Policy (as detailed above) and they will contact these customers directly.

If you have a booking, you must still check local restrictions in place, before you travel. Restrictions in some of their destinations may affect your ability to proceed with your holiday. Click here more details about coronavirus restriction still in place in each of our regions.

How is Coronavirus affecting the countries in which Le Boat operates?

Restrictions on movement and travel, as well as other measures in place control the spread of Coronavirus, are constantly being review and updated in each of our destinations. We advise you to refer directly to the State Department travel advise about how Coronavirus is affecting your booked destination. https://www.gov.za/Coronavirus/travel

You can also find out here, how our your travel and holiday plans might be directly affected.

What should be do if any in our party feels unwell prior to our holiday?

The safety of our colleagues and guest is of paramount importance and we are doing everything we can to prevent the spread of coronavirus at our bases. We must ask our customers to assist us in our efforts. As such, if any member of your party starts to display coronavirus symptoms (Please refer to your local government or health service for the latest coronavirus symptoms), within the 7 days prior to your departure, they should not travel to our base. Similarly, if any member of your party is in contact with anyone displaying symptoms within 14 days of departure, including anyone that is alerted by a mobile tracing app, they should not travel to our base.

If this means you need to amend or cancel your holiday in accordance with the above policy, you may do so right up to the day of departure, however, we may require you to provide evidence to support your claim. Please call us as soon as you know.

What can we do if a member of our party feel unwell DURING our holiday?

In the event that you or a member of your party begin to display coronavirus symptoms (Please refer to local government or heath service advise for the latest coronavirus symptoms) during your trip, please isolate all crew members on board your boat and contact our base team who can advise the most appropriate and nearest source of medical advice. You should make arrangements to return home as soon as feasible. The base team will discuss with you if, and where, you should navigate your boat to. The base team will arrange a postal check-out with you to prevent any contact with other customers and our colleagues at our base.

From the time you leave your boat, we will calculate the cost of the unused portion of the vacation in full 24hr increments and return this as a cash refund.

Is my money safe with Le Boat during the current pandemic?

Le Boat is the market-leading provider of boating holidays across Europe and Canada, and we have been successfully operating for more than 50 years. We also have the security of being part of Travelopia, the world’s largest collection of specialist travel brands, and we have the full support of our owner KKR, one of the world’s largest global equity firms. We are in a very strong position.

Does the "Go boating with Confidence" policy apply to new bookings too?

Yes – their ‘Go boating with confidence’ policy applies to all new bookings, as well as existing bookings, so you can continue to book with the confidence.

What information do I need to know before I travel?

It is your responsibility to check and conform to any relevant guidance and measures that are in force to help keep you, our other customers, and our team safe. These may include government travel restrictions that prevent you and your party from being able to go on your original cruise as planned.

If you are traveling internationally, please ensure you keep checking the latest government travel advice to confirm there are no specific travel restrictions or self-isolation requirements that are confirmed to be in place on the date of your departure.

Regardless of where you are traveling from, you should also keep checking the latest local advice and guidelines for the country you are cruising in. There may be requirements you need to prepare for or restrictions that prevent you and your party from going on your cruise together. Le Boat has also implemented special measures and procedures in accordance with government guidelines and it is your responsibility to familiarise yourself with the measures that are outlined in our Covid Safety Charter and ensure you prepare and act accordingly.

If you are affected by any Covid19-related restrictions and you are unable to go on your cruise as booked, don’t worry as our Go Boating with Confidence Policy will apply. Please contact us so that we can discuss alternative options with you.

How do I cancel or move my booking?

If you can no longer proceed with your vacation for one of the coronavirus-related reasons listed above, please call us on 021 200 1838 during office opening hours (Monday to Friday: 8:30am – 5pm / Closed weekends ). Call volumes may be higher than normal and we thank you for your patience. If you booked through your Travel Agent, please call them directly.

How do I use the extended cruise credit that I received?

You can now use your Credit against any new boat hire booking, we also encourage you to rebook as soon as you can to avoid disappointment if our boats get booked up.

Here are the steps to redeem your credit

Can I amend my booking, even if it not affected by the virus?

Our new flexible amendment policy only apply if your booking is affected by one of the coronavirus-related reasons listed above. If none of these apply, then you may still change your departure to a later date, but our standard amendment fees, terms and conditions will apply.

Can I delay the payment of my balance due?

Unfortunately not. If you wish to keep your booking in place, you must pay your balance in accordance with our usual terms and conditions.

Cruising SA is a member of the above associations
and a registered Cruising Agent with the above Cruise Lines.

Cruising SA (Pty) Ltd, Dreamweaver Holidays (Pty) Ltd and Touring SA are divisions of Dreamweaver Holdings (Pty) Ltd.
Dreamweaver Holdings (Pty) Ltd is a registered company in the Republic of South Africa, United Kingdom and the Philippines.

Head Office: 33 The Crescent, Hillary, Durban 4094. The Republic of South Africa. Tel: +27 31 463 1681 Fax: +27 86 609 3778
Asian Office: Barangay Road, Upper Pasil, Santander, CEBU 6026. The Republic of the Philippine Islands. Tel & Fax: +63 32 480 9037
Our emergency Cell number for our vehicle controller: 072 874 0859

N.B. The views and content displayed on this site belong to the person/party who submitted them, and Dreamweaver Holdings (Pty) Ltd. holds itself blameless for any inappropriate content or copyright infringement made by a member. As the cruise industry is constantly changing, all cruising quotes and cruising information supplied by us are subject to the final confirmation, upon the client’s final payment to the cruise company concerned. We do not accept any responsibility for any incorrect information given. E &OE. We operate as agents for our own account and offer our own specials over and above those of the various cruise companies whose products we sell.

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