“You can never cross the ocean until you have the courage to lose sight of the shore.” – Christopher Columbus
PASSENGER BILL OF RIGHTS FOR THE CRUISE INDUSTRY
All you need to know is right here!
Established in 1975, Cruise Lines International Association (CLIA) is the world’s largest cruise industry trade association, providing a unified voice and leading authority of the global cruise community.
CLIA supports policies and practices that foster a safe, secure, healthy and sustainable cruise ship environment and is dedicated to promoting the cruise travel experience.
The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world.
To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights.
MSC CRUISES IS A MEMBER OF THE CRUISE LINES INTERNATIONAL ASSOCIATION.
Cruise Industry Passenger Bill of Rights
01 - DISEMBARKATION
1. CRUISE TICKETS
The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Master’s concern for passenger safety and security and customs and immigration requirements of the port.
02 - MEDICAL ASSISTANCE
02 – MEDICAL ASSISTANCE
The right to have available on board ships operating beyond rivers or coastal waters full-time, professional emergency medical attention, as needed until shoreside medical care becomes available.
03 - EMERGENCY PROCEDURES
03 – EMERGENCY PROCEDURES
The right to a ship crew that is properly trained in emergency and evacuation procedures.
04 - TRANSPORTATION
04 – TRANSPORTATION
The right to transportation to the ship’s scheduled port of disembarkation or the passenger’s home city in the event a cruise is terminated early due to mechanical failures.
05 - TOLL-FREE CONTACT NUMBER
05 – TOLL-FREE CONTACT NUMBER
The right to have included on each cruise line’s website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations.**
** Where available and feasible for all countries in a region with access to the website.
06 - REFUNDS
06 – REFUNDS
The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures.
07 - ITINERARY UPDATES
07 – ITINERARY UPDATES
The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures.
08 - EMERGENCY POWER SOURCE
08 – EMERGENCY POWER SOURCE
The right to an emergency power source in the case of a main generator failure.
09 - LODGING
09 – LODGING
The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.
10 - BILL OF RIGHTS
10 – BILL OF RIGHTS
The right to have this Cruise Industry Passenger Bill of Rights published on each operators website.
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