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“You can never cross the ocean until you have the courage to lose sight of the shore.” – Christopher Columbus

PASSENGER BILL OF RIGHTS FOR THE CRUISE INDUSTRY

All you need to know is right here!

CLIA LOGO

Established in 1975, Cruise Lines International Association (CLIA) is the world’s largest cruise industry trade association, providing a unified voice and leading authority of the global cruise community.
CLIA supports policies and practices that foster a safe, secure, healthy and sustainable cruise ship environment and is dedicated to promoting the cruise travel experience.
The Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. 

To fulfill this commitment, our Members have agreed to adopt the following set of passenger rights.
MSC CRUISES IS A MEMBER OF THE CRUISE LINES INTERNATIONAL ASSOCIATION.

Cruise Industry Passenger Bill of Rights

 

01 - DISEMBARKATION
1. CRUISE TICKETS

The right to disembark a docked ship if essential provisions such as food, water, restroom facilities and access to medical care cannot adequately be provided onboard, subject only to the Master’s concern for passenger safety and security and customs and immigration requirements of the port.

02 - MEDICAL ASSISTANCE
02 – MEDICAL ASSISTANCE

The right to have available on board ships operating beyond rivers or coastal waters full-time, professional emergency medical attention, as needed until shoreside medical care becomes available.

03 - EMERGENCY PROCEDURES
03 – EMERGENCY PROCEDURES

The right to a ship crew that is properly trained in emergency and evacuation procedures.

04 - TRANSPORTATION
04 – TRANSPORTATION
The right to transportation to the ship’s scheduled port of disembarkation or the passenger’s home city in the event a cruise is terminated early due to mechanical failures.
05 - TOLL-FREE CONTACT NUMBER
05 – TOLL-FREE CONTACT NUMBER

The right to have included on each cruise line’s website a toll-free phone line that can be used for questions or information concerning any aspect of shipboard operations.**

** Where available and feasible for all countries in a region with access to the website.

06 - REFUNDS
06 – REFUNDS

The right to a full refund for a trip that is canceled due to mechanical failures, or a partial refund for voyages that are terminated early due to those failures.

07 - ITINERARY UPDATES
07 – ITINERARY UPDATES

The right to timely information updates as to any adjustments in the itinerary of the ship in the event of a mechanical failure or emergency, as well as timely updates of the status of efforts to address mechanical failures.

08 - EMERGENCY POWER SOURCE
08 – EMERGENCY POWER SOURCE

The right to an emergency power source in the case of a main generator failure.

09 - LODGING
09 – LODGING

The right to lodging if disembarkation and an overnight stay in an unscheduled port are required when a cruise is terminated early due to mechanical failures.

10 - BILL OF RIGHTS
10 – BILL OF RIGHTS

The right to have this Cruise Industry Passenger Bill of Rights published on each operators website.

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+27 (0)31 463 1681
+27 (0)72 874 0859 - Cell
charles@cruisingsa.co.za
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COMBO DEALS

A combination of Fully Escorted Land Safaris and Tours with an Ocean Cruise.
Our "best of both" experiences!

Escorted Tour: Kruger and Cruise

Escorted Tour: Kruger and Cruise - The Big 5MSC Splendida
ESCORTED TOUR:
KRUGER & CRUISE

A 13 DAY 12 NIGHT TOUR IN 3, 4 & 5 STAR LUXURY ACCOMMODATION.
Starts in Johannesburg and ends in Durban. Visit the famous Kruger National Park, the magnificent Panorama Route, Swaziland, Hluhluwe and St Lucia, Durban and then by sea on the MSC Splendida to Pomene Bay in Mozambique.
 

Garden Route and Cruise Escorted Tour - The King ProteaMSC Splendida
ESCORTED TOUR:
GARDEN ROUTE & CRUISE

An 8 DAY 7 NIGHT TOUR IN 3 & 4 STAR LUXURY ACCOMMODATION.
Starts in Cape Town and ends in Durban. Visit the Southern most tip of Africa, Route 62, Cango Caves, Ostrich Farm, and Knysna. Fly to Durban (included) and join the MSC Splendida for a cruise to South Africa's favorite cruise destination.

INTERNATIONAL DESTINATIONS

 

Escorted Tour: Kruger and Cruise

DESTINATION: BAHAMAS - TOP BANNER

 

Garden Route and Cruise Escorted Tour - The King ProteaMSC Splendida

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