Get In Touch
Have questions about our cruises or shuttle services? We're here to help. Reach out to our friendly team today.
Contact Information
Get in touch with us through any of the following channels. Our team is available during business hours to assist with your cruise and shuttle enquiries.
Visit Us
33 The Crescent
Hillary, Durban 4094
South Africa
Email Us
Business Hours
Monday - Friday: 08:00 - 17:00
Saturday: 09:00 - 13:00
Sunday: Closed
Send Us a Message
Fill out the form below and we'll get back to you within 24 hours.
Common Questions
Find quick answers to frequently asked questions about contacting us and our services.
We aim to respond to all enquiries within 24 hours during business days. For urgent matters, we recommend calling our office directly or sending us a WhatsApp message for a faster response.
Yes, walk-ins are welcome during our business hours. However, if you have a complex enquiry or want to ensure dedicated time with one of our consultants, we recommend calling ahead to schedule an appointment.
Our office hours are Monday-Friday 08:00-17:00 and Saturday 09:00-13:00. For urgent matters outside these hours, you can send an email or WhatsApp message, and we'll respond as soon as possible on the next business day. For cruise-related emergencies during your voyage, contact MSC Cruises directly.
For cruise enquiries: your preferred travel dates, number of guests, and any special requirements. For shuttle bookings: your pickup address, cruise departure date and time, and number of passengers. For existing bookings: your booking reference number.
Yes, there is parking available at our office at 33 The Crescent, Hillary. We recommend arriving a few minutes early, especially during peak hours.