Privacy Policy

1. Introduction

Cruising South Africa ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact or enquiry forms
• Book a cruise or shuttle service
• Subscribe to our newsletter
• Contact us via phone, email, or WhatsApp

This information may include:

• Full name
• Email address
• Phone number
• Postal address
• Passport details (for cruise bookings)
• Payment information
• Travel preferences and requirements

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Process and manage your cruise and shuttle bookings
• Communicate with you about your enquiries and bookings
• Send you relevant travel information and updates
• Provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Third-Party Sharing

We may share your personal information with:

• MSC Cruises: To process your cruise bookings and provide cruise-related services
• Shuttle Service Partners: To arrange and coordinate your port transfers
• Payment Processors: To process secure payments for your bookings
• Email Service Providers: To send booking confirmations and communications

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure storage of personal data
• Access controls and authentication
• Regular security assessments

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can control cookie preferences through your browser settings.

We use cookies for:

• Essential website functionality
• Analytics and performance monitoring
• Remembering your preferences

7. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Object: Object to the processing of your personal information for direct marketing
• Withdraw Consent: Withdraw consent previously given for processing
• Complaint: Lodge a complaint with the Information Regulator

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for tax and legal compliance purposes.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer:

12. Information Regulator

If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Information Regulator: