Terms and Conditions

Acceptance of Terms

These Terms and Conditions (“Terms”) govern the use of the services, website, mobile applications, booking platforms, and transportation services provided by Cruising South Africa, including its divisions, Super Shuttle and MSC Shuttles (“Company”, “we”, “us”, or “our”).

By accessing our website, creating a booking, using our applications, purchasing services, or otherwise engaging with our business, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree to these Terms, you must please not use our services and close this window.

Company Information

Company Name: Cruising South Africa (Pty) Ltd

Divisions: Super Shuttle and MSC Cruise Shuttles

Website: https://cruisingsa.co.za
MSC SHUTTLES DURBAN – Official Operator

Telephone: +27 31 463 1681

Head Office Address:
33 The Crescent
Hillary
Durban, 4094
South Africa

Email: admin@cruisingsa.co.za

Responsible Person: Charles Robbie

Services Provided

Cruising South Africa and Super Shuttle provide transportation-related services, including but not limited to:

• Airport transfers
• Shuttle services
• Private transportation
• Corporate transportation
• Group transportation
• Charter services
• Tourism-related transport services
• Booking and reservation services
• Mobile application services
• GPS-assisted transport services

The Company reserves the right to modify, suspend, or discontinue any service at its sole discretion.

Eligibility

By using our services, you represent and warrant that:

• You are at least 18 years old; or
• You are using the services under the supervision of a parent, guardian, or authorized representative;
• You have the legal capacity to enter into binding agreements.

Bookings and Reservations

All bookings are subject to:

• Availability;
• Operational requirements;
• Vehicle availability;
• Driver availability;
• Payment verification where applicable.

The Company reserves the right to decline, modify, or cancel any booking where necessary for operational, safety, legal, or security reasons.

A booking is only considered confirmed once written confirmation has been issued by the Company.

Customer Responsibilities

Customers agree to:

• Provide accurate booking information;
• Provide correct pickup and drop-off locations;
• Arrive at designated pickup locations on time;
• Comply with all applicable laws and regulations;
• Treat drivers, staff, and vehicles respectfully;
• Follow reasonable instructions issued by drivers and personnel.

Customers are responsible for ensuring that contact details provided during booking remain accurate and up to date.

Pricing and Payment

All prices displayed by the Company:

• Are subject to change without prior notice;
• May vary based on route, demand, location, availability, and operational requirements;
• May include applicable taxes where legally required.

Payments may be processed through approved payment providers including:

• YOCO
• PAYFAST

The Company reserves the right to refuse service where payment has not been successfully received or verified.

Cancellation and Refund Policy

Customers may request cancellation of bookings subject to the Company’s cancellation policy in effect at the time of booking, noting that there are no refunds 14 days prior to departure.

Refund eligibility may depend on factors including:

• Notice period provided;
• Service type;
• Operational costs incurred;
• Third-party supplier costs.

The Company reserves the right to deduct reasonable administrative and processing fees where permitted by law.

Refund processing times may vary depending on the payment provider used.

Delays and Service Interruptions

The Company will make reasonable efforts to operate services according to scheduled times.

However, the Company shall not be liable for delays or interruptions caused by:

• Traffic congestion;
• Weather conditions;
• Road closures;
• Accidents;
• Vehicle breakdowns;
• Government actions;
• Public emergencies;
• Strikes;
• Force majeure events;
• Circumstances beyond our reasonable control.

Estimated arrival times are estimates only and are not guaranteed.

Airport Transfers – Terms and Conditions

Passengers are responsible for providing accurate flight details.

While reasonable efforts are made to monitor flight schedules, the Company cannot guarantee service adjustments for all airline schedule changes.

Customers should notify the Company as soon as possible regarding flight delays, cancellations, or itinerary changes.

In accordance with the POPI Act. By making use of our services, you hereby give us permission to contact you when necessary either via email or a cell number.

Passenger Conduct

The Company reserves the right to refuse service or terminate transportation without refund where a passenger:

• Engages in abusive behavior;
• Threatens staff or drivers;
• Causes damage to property;
• Endangers safety;
• Violates applicable laws;
• Is under the influence of illegal substances;
• Engages in disruptive conduct.

Passenger safety remains our highest priority.

Baggage and Personal Property

Passengers are responsible for:

• Their baggage;
• Personal belongings;
• Valuable items carried during transportation.

The Company is not responsible for loss, theft, or damage to personal property except where liability cannot legally be excluded.

Unclaimed items may be disposed of after a reasonable period in accordance with applicable laws.

GPS and Location Services

Certain services may utilize GPS and location-tracking technology.

By using our applications, booking systems, or transportation services, customers consent to the collection and processing of location information for:

• Service delivery;
• Vehicle dispatching;
• Route optimization;
• Customer support;
• Safety monitoring;
• Operational management.

Location information is handled in accordance with our Privacy Policy.

Intellectual Property

All website content, trademarks, logos, graphics, software, designs, text, and related materials remain the property of Cruising South Africa or its licensors.

Users may not:

• Copy;
• Reproduce;
• Modify;
• Distribute;
• Sell;
• Exploit

any content without prior written permission.

Website Use Terms and Conditions

Users agree not to:

• Attempt unauthorized access to systems;
• Upload malicious software;
• Interfere with website functionality;
• Use automated systems without authorization;
• Engage in unlawful activities using the website.

The Company may suspend or terminate access where misuse is detected.

Third-Party Services

The website and services may integrate with third-party providers, including:

• Payment processors;
• Mapping services;
• GPS providers;
• Analytics providers;
• Communication platforms.

The Company is not responsible for the actions, services, content, or privacy practices of third parties.

Limitation of Liability

To the fullest extent permitted by law:

Cruising South Africa, Super Shuttle, MSC Cruise Shuttles, their directors, employees, contractors, affiliates, and agents shall not be liable for:

• Indirect damages howsoever caused;
• Consequential damages howsoever caused;
• Special damages howsoever caused;
• Loss of profits howsoever caused;
• Loss of business opportunities howsoever caused;
• Loss of data howsoever caused;
• Missed connections howsoever caused;
• Delays beyond reasonable control.

Where liability cannot legally be excluded, it shall be limited to the amount paid by the customer for the relevant service.

Indemnification

Users agree to indemnify and hold harmless Cruising South Africa, Super Shuttle, MSC Cruise Shuttles. their officers, employees, agents, and affiliates from claims, damages, liabilities, losses, and expenses arising from:

• Violation of these Terms;
• Misuse of services;
• Unlawful conduct;
• Negligent acts or omissions.

Force Majeure

The Company shall not be liable for any failure or delay resulting from events beyond its reasonable control, including:

• Natural disasters;
• Severe weather;
• Civil unrest;
• Government restrictions;
• War;
• Terrorism;
• Epidemics or pandemics;
• Utility failures;
• Transportation disruptions.

Privacy

The collection and processing of personal information are governed by our Privacy Policy.

By using our services, you acknowledge and agree to the terms of our Privacy Policy.

Termination

The Company may suspend or terminate access to services at any time where:

• These Terms are breached;
• Fraud is suspected;
• Payment obligations are not met;
• Continued service poses operational, legal, or safety risks.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Nothing in these Terms limits any mandatory consumer protection rights applicable under local laws.

Dispute Resolution

The parties shall first attempt to resolve disputes through good-faith negotiations.

Where disputes cannot be resolved informally, they shall be referred to the courts of competent jurisdiction in South Africa unless otherwise required by applicable law.

Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with the Privacy Policy and any applicable booking conditions, constitute the entire agreement between the Company and the customer.

Changes to These Terms

Cruising South Africa reserves the right to update these Terms at any time.

Updated versions will be published on our website together with the revised effective date.

Continued use of our services following publication of changes constitutes acceptance of the updated Terms.

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